I ordered a free bottle of HCG Xtreme and paid $4.95 shipping online. It didn't arrive within the time frame listed, so I contacted the company and was told it was on backorder. I also questioned them about the autoship policy, as the e-mail sent to me was confusing. I was told I could cancel autoship at any time. It finally arrived about a month later, with very little information. I contacted the company within the two week time period required to cancel future auto ships, and delayed another shipment until 12/15/11 because I wouldn't need more until then. I was then surprised to find a charge for the product on my debit card on 12/1/11 and called to find out why I was charged two weeks early". Even though I had at least three previous phone calls to customer service reps prior to my 12/1/11 call, no one informed me until my last contact with the company that the charge on 12/1/11 was for my "free" sample previously received in September/. I pointed out my previous conversation delaying a new shipment until 12/15/11 and was told I would not receive a bottle for the recent charge on 12/1/11 because it was for my "free" bottle?. Never in my previous phone calls to this company was I told I would have to pay for the "free" bottle that I'd already paid shipping for, but did get extensions on time for the next shipment.. The floor supervisor I spoke with on 12/1/11 told me there was no record of my conversation,. When I asked to speak with a manager, I was told they were all in a meeting!. When I asked for the voicemail of one of the managers, I was told they don't have any:. In spite of this product being effective for me, I would never order it again due to the unethical practices of this company.. Because of their actions, I had to cancel my debit card, appeal the charges, and file a complaint with the Better Business Bureau. 1288473
 Comments (3) |
| 1. Written by MKirchner on January 26, 2012 from missoula, montana, US The only way I was able to stop further charges to my debit card was to cancel it. I've heard nothing further from HCG Extreme, but my bank's fraud unit is investigating them. |
| 2. Written by SB on December 30, 2011 from okeechobee, florida, US I fully agree. I ordered their product and will not comment on the effectiveness but rather on the fact that I ordered one shipment, called them and cancelled any further shipments. Despite that they charged me one more time and did not even send me product. This place is a scam with unethical practices. BE CAREFUL, I had to cancel my debit card and change my account to prevent more. I also called the fraud department of my bank after I tried to call HCG customer service line and only got an answering machine. |
| 3. Written by SB on December 30, 2011 from okeechobee, florida, US I fully agree. I ordered their product and will not comment on the effectiveness but rather on the fact that I ordered one shipment, called them and cancelled any further shipments. despite that tthen barged me one more time and did not even send me product. This place is a scam with unethical practices. BE CAREFUL, I had to. Cancel my debit card and change my account to prevent more. I also called the fraud department of my bank after I tried to call their customer service line and only got an answering machine. |
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